Shipping policy

Orders and Lead Times

  • All orders are subject to availability and confirmation.
  • Lead time on dispatching products can be up to 2-3 weeks from the date of order confirmation.
  • Lead times are indicative and may vary due to stock levels, supplier timelines, and shipping conditions. ErgShoot Ltd will notify you if extended delays are expected.

Shipping and Delivery

  • Products are shipped from within Europe (UK, France, Czech Republic, Finland).
  • Shipping rates are calculated automatically at checkout based on your location.
  • By ordering a product, you give ErgShoot Ltd permission to share your contact and delivery details with third-party courier services for the purpose of fulfilling your order.
  • ErgShoot Ltd will ship to the delivery address provided at checkout. Please ensure all details are correct as we cannot be held liable for delays or failed deliveries due to incorrect information.
  • Risk of loss or damage passes to the customer once the goods are handed over to the shipping provider.

Customs, Duties, and Taxes

  • International shipments may be subject to import duties, customs charges, and local taxes.
  • All customs duties, import fees, and local taxes are the sole responsibility of the customer.
  • ErgShoot Ltd has no control over these charges and cannot predict their amount. Please check with your local customs office before placing an order.

Returns and Refunds

  • Returns are accepted only for faulty or damaged items within 14 days of receipt.
  • Products must be returned in unused condition and in original packaging.
  • Shipping costs for returns (excluding defective products) are the customer’s responsibility.